Delete your Ride to the Poll account

Drivers can delete their own account inside the app: open the app, scroll to the bottom of the rides list, and tap Delete my account. You will be asked for your password. It is not possible while you still have a ride assigned, so finish or decline it first.

Drivers and agency staff can also ask us to delete their Ride to the Poll account and personal data at any time. It is free.

How to ask

1. Email info@ridetothepoll.com or call 404.918.0451.
2. Give us the mobile number (drivers) or username (agency staff) on the account, and your name, so we can confirm it is you.
3. Tell us you want the account deleted.

We will confirm by reply once it is done. We aim to finish within 7 days.

What we delete

• Your name, mobile number or username, and password.
• Your push notification token, so the app can no longer send you notifications.
• Your last shared location, if we have one.
• Your signed-in sessions, so the app is signed out everywhere.

What we keep

Ride records are never deleted, only marked cancelled, so we keep an accurate record of the service. We keep them without your name or number attached. We do not keep anything else about you.

Just want to stop sharing your location?

You do not need to delete your account for that. Switch off "Available for rides" in the app, or turn Location off for the app in your phone's Settings. You can still be assigned rides.

See also our Privacy Policy.